vsbat Privacy Policy

vsbat collects various types of information to provide and improve its services. We collect the information listed below:

1.1 Personally Identifiable Information

• Name, email address, and username — provided at the time of account registration.
• Date of birth — for age verification purposes (vsbat is for users aged 21 and above only).
• Identity document information (national ID, passport) — to complete the KYC (Know Your Customer) process.
• Payment information — transaction records via bKash, Nagad, Rocket, Upay (full account numbers are never stored).

1.2 Automatically Collected Information

• IP address, browser type and version, operating system.
• Cookie and session data — to improve website usability.
• Log data related to page visits, click patterns, and session duration.
• Device type and screen resolution.

1.3 Communication Information

• Messages and inquiries sent via live chat.
• Information from correspondence with us via email.
• Complaints, reviews, and feedback.

Information collected by vsbat is used only for the following legitimate purposes:

• Creating and managing accounts and verifying user identity.
• Processing deposits and withdrawals.
• Preventing illegal activity, fraud, and money laundering.
• Verifying age and implementing responsible gambling policies.
• Providing customer support — via live chat in Bengali 24/7.
• Identifying and resolving technical issues on the platform.
• Personalizing the user experience and providing relevant offers.
• Managing bonuses and promotional offers, such as the 120% welcome bonus.
• Improving service quality and conducting research.
• Meeting legal obligations and complying with applicable regulations.

vsbat takes the highest technical and administrative measures to protect user data. Our security framework is as follows:

3.1 Technical Security

• SSL (Secure Sockets Layer) encryption — TLS 1.3 protocol is used for all data transmissions.
• Passwords are stored using the bcrypt hashing algorithm; plain text passwords are never stored.
• Firewall and Intrusion Detection System (IDS) remain active at all times.
• Regular security audits and vulnerability assessments are conducted.

3.2 Administrative Security

• Only authorized staff have access to user data.
• Staff receive regular training on data protection.
• All data access events are logged and monitored.

3.3 Data Retention Period

User data is retained while the account is active and for a legally prescribed period after account closure. Unnecessary data is securely deleted after the designated period.

vsbat never sells your personal information or transfers it to third parties for commercial purposes. Information may be shared in the following limited circumstances:

4.1 Service Provider Partners

• Payment processors (bKash, Nagad, Rocket, Upay) — only the minimum information necessary to complete transactions.
• Game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, Evolution Gaming) — for game operation.
• Technical service providers — server hosting and cybersecurity.

4.2 Legal Obligations

• In response to a court order or a lawful request from a competent authority.
• To comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
• With law enforcement agencies to investigate and prevent fraudulent activity.

Even in the above circumstances, third parties receive only the minimum information necessary to perform the task and are contractually bound to comply with vsbat's privacy standards.

The vsbat website uses cookies and similar tracking technologies to improve the user experience.

5.1 Types of Cookies

• Essential cookies: To maintain login sessions and ensure security.
• Functionality cookies: To save language preferences and user settings.
• Analytics cookies: To monitor site usage and improve service quality.

5.2 Cookie Control

You can disable or delete cookies from your browser settings at any time. However, disabling certain essential cookies may limit some functionality of the site. Session cookies related to accounts are essential for the secure operation of vsbat.

vsbat places the highest importance on your right to data protection. You have the following rights:

• Access: The right to request a copy of the personal information stored in your account.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your data ("right to be forgotten") in certain circumstances — subject to limitations where legal obligations apply.
• Restriction of processing: The right to request that the use of your data be restricted for certain purposes.
• Data portability: The right to request your data in a structured, commonly used format.
• Objection: The right to object to the processing of your data for marketing purposes.

To exercise any of the rights listed above, please contact our support team via live chat or email. We will process your request within a reasonable time.

vsbat provides services only to users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of account registration.

If we believe that a minor has opened an account by providing false information, that account will be closed immediately and all associated data will be deleted. If parents believe their child is using this site, please notify our support team.

vsbat's servers and data processing facilities may be located in various countries. Even if your data is transferred outside of Bangladesh, we ensure it receives equivalent or higher-level protection.

For international transfers, we take the following protective measures:

• Executing legally binding agreements with the receiving party.
• Applying internationally recognized data protection standards.
• Ensuring end-to-end encryption of data.

vsbat may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be changed. For significant changes, users will be notified by email or through the platform.

Continued use of vsbat after a policy change will be considered acceptance of the updated policy. If you object to any change in the policy, you may close your account at any time.

The vsbat website contains links to various internal pages. This privacy policy applies only to vsbat's own pages and services. Game provider platforms are governed by their own privacy policies and it is the user's responsibility to be aware of those respective policies.

We also recommend reading our Terms and Conditions and Responsible Gaming pages, as these documents together form the complete user-related policies of vsbat.